Return & Refund Policy
At Fazzara, customer satisfaction is our priority. We want you to shop with confidence. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested for purchases made through our online store.
Return Eligibility
Customers may request a return if the item received is damaged, defective, incorrect, or significantly different from the product description.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging whenever possible.
- Be reported within 7 days of delivery.
- Include proof of purchase and supporting photos if applicable.
Non-Returnable Items
For hygiene, safety, and supplier-related reasons, certain items cannot be returned, including:
- Personal care and hygiene products.
- Items damaged due to misuse or improper handling.
- Products marked as final sale or clearance items.
- Gift cards and digital products.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery. Include clear photos of the product and packaging so we can review your request quickly.
Once approved, we may offer a replacement, store credit, or refund depending on the circumstances.
Refund Policy
Approved refunds will be processed using the original payment method whenever possible. Refund processing times may vary depending on your bank, payment provider, or financial institution.
Refunds are generally issued only after the return request has been reviewed and approved.
Late or Missing Refunds
If you have not received your refund after confirmation, please check with your bank or payment provider first, as processing times may vary.
If additional assistance is required, please contact our customer support team.
Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has been dispatched, cancellation may no longer be possible.
Please contact us as soon as possible if you wish to request an order cancellation.
Return Shipping
In cases where a return is approved, customers may be responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Return shipping fees are non-refundable unless otherwise required by applicable consumer protection laws.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Exchange requests are subject to product availability.
Customer Satisfaction
Our goal is to provide a reliable online shopping experience with quality products, secure payments, and responsive customer support. We review all return and refund requests fairly and individually.
Contact Us
If you have questions regarding returns, refunds, replacements, or order issues, please contact us through the Contact Us page on our website.
Website: Fazzara.com
Last Updated: June 2026